http://dine-online.co.uk/foodie/the-black-swan-at-ockham-reviewed/ Restaurant Reviews | Michelin Star Restaurants | Michelin Guide Restaurant Fri, 28 Oct 2011 18:53:03 +0000 http://wordpress.org/?v=2.8.4 hourly 1 http://dine-online.co.uk/foodie/the-black-swan-at-ockham-reviewed/comment-page-1/#comment-1306 Jo Mon, 13 Jul 2009 18:14:20 +0000 http://dine-online.co.uk/foodie/the-black-swan-at-ockham-reviewed/#comment-1306 We too were disappointed. The fit out is great, the location couldn't be better for this proposition. However, the staff really need sorting out! They are meant to be there to provide a friendly, welcoming service - they seem to think they are above that and that customers are essentially a hassle. After the longest wait I can recall our mains arrived, tepid but otherwise quite tasty. We didn't have time for desert as we'd waited so long for our mains, but decided on a "quick coffee" whilst we waited for the bill - no such thing I'm afraid! It was nearly twenty five minutes from requesting the bill before someone slouched over with a pdq machine, not really saying much to us except to point out that we could add service - needless to say, having seen nothing that resembled it, we didn't elect to add any. So disappointed - we have been again since, hoping we caught them on a bad day, but sadly more of the same! We too were disappointed. The fit out is great, the location couldn’t be better for this proposition. However, the staff really need sorting out! They are meant to be there to provide a friendly, welcoming service – they seem to think they are above that and that customers are essentially a hassle. After the longest wait I can recall our mains arrived, tepid but otherwise quite tasty. We didn’t have time for desert as we’d waited so long for our mains, but decided on a “quick coffee” whilst we waited for the bill – no such thing I’m afraid! It was nearly twenty five minutes from requesting the bill before someone slouched over with a pdq machine, not really saying much to us except to point out that we could add service – needless to say, having seen nothing that resembled it, we didn’t elect to add any. So disappointed – we have been again since, hoping we caught them on a bad day, but sadly more of the same!

]]>